Employment

TITLE: DIRECT SUPPORT PROFESSIONAL (DSP)

REPORTS TO: SUPERVISOR

EXPECTED OUTCOMES:

Direct Support Professionals will assure that people choosing services from Support Systems, Inc. will receive the highest quality of support and service available.

LIST OF RESPONSIBILITIES FOR DIRECT SUPPORT PROFESSIONALS (developed by people receiving services):

My Direct Support Professional (DSP) must be willing to carry out and share responsibilities, must always be on time for shifts, must be totally honest and must respect confidential information. They must be committed to my support and to the accomplishment of my hopes and dreams. They must have abilities in the areas of community access and connections, personal support and household management, while promoting the maximum independence for me possible.

1. Ensure that my home maintains an orientation towards my needs and desires and provides individualized support as I direct.
2. Accept and work within established household routines.
3. Accept assigned responsibilities for laundry, shopping, meal planning and preparation, and household cleaning.
4. Assist with household budgeting and finances as requested.
5. Help me to be a part of my community in every way that I can and want.
6. Help me to be connected to family, friends, and activities that are important to me.
7. Is fully competent in my appropriate transfer and physical support procedures as needed.
8. Help with hygiene and daily health needs, including medication.
9. Assist with arrangements for medical and dental appointments when requested to do so.
10. Is current in First Aid and CPR certification, medication certification, and therapeutic response.
11. Welcome my family, friends, and other visitors with courtesy and respect.
12. Be on time and attend to my schedule as directed.
13. Maintain accurate time sheets for hours worked and mileage sheets for transportation provided.
14. Ensure that Support Systems, Inc. is notified in case of accidents or incidents as required by established Incident Reporting procedures per state licensing and accreditation standards.
15. Attend my planning meetings and /or evaluations whenever possible.
16. Protect my privacy and respect my confidential matters.
17. Is knowledgeable of how to protect me from abuse, neglect and exploitation and follows legally mandated reporting requirements.
18. Support me to exercise my rights and practice informed decision-making.

SPECIFIC DUTIES AND RESPONSIBILITIES:

1. Provide direct training and support in all areas of Personal Outcome Measures as directed by Overall Support Plans.
2. Assure that prescribed documentation is completed for each person at the completion of all assigned shifts.
3. Follow delegated medication and health support policies and procedures, including, but not limited to administration of prescribed medications, refill of medications as needed, and attendance to medical appointments.
4. Assure that each person is always safe in any environment encountered and that all emergency procedures are followed as written.
5. Assist people to complete daily household and personal care tasks to the extent requested and needed, while promoting independence in all areas to the maximum possible level.
6. Attend all required staff meetings, inservices, and training activities as assigned.
7. Complete all mandated training requirements and maintain required annual certifications.
8. Assist with meal preparations and follow specified menus and diet plans.
9. Follow all Support Systems, Inc. policies and procedures.
10. Promote complete community involvement and participation as directed by each person assigned to support.
11. Other duties and responsibilities as assigned by supervisory staff.

JOB SPECIFICATIONS:

Education: Minimum of high school diploma or G.E.D. and desire to support persons in their homes to achieve maximum independence.

Skills and Abilities: Well-developed interpersonal skills.  Ability to get along with others.  Ability to organize day-to-day activities.  Ability to communicate verbally and in written form.

TITLE: SUPERVISOR

REPORTS TO: REGIONAL PROGRAM DIRECTOR OR OTHER DESIGNEE SUPERVISION/MENTORING OF: ASSIGNED SUPPORT STAFF

EXPECTED OUTCOME: People choosing services from Support Systems, Inc. will receive the highest quality of support and service available.

POSITION RESPONSIBILITY- Assuring that the day to day operations of each assigned consumer are carried out to promote the accomplishment of Personal Outcomes, and that Basic Assurances are in place for each person. This position requires flexibility in scheduling to be available and present for assigned staff who are working evening, weekend, and overnight shifts. This position requires attention and support to people receiving services and assigned support staff during their scheduled service hours.

 DUTIES:

• Lead and guide all staff activities in assigned sites so that the accomplishment of Personal Outcomes and Basic Assurances is achieved for people who receive services.
• Assure that all services and supports are carried out safely and with dignity and respect, as dictated by the Basic Assurances/Shared Values and the policies and procedures of Support Systems, Inc.
• Guide people supported to exercise their rights, assure that individual rights are protected and due process is followed for any approved rights restrictions.
• Maintain and promote expanded natural support networks and community connections for people supported.
• Assist people to maintain the best possible health by facilitating the following of physician orders, accurate medication administration, and obtaining professional medical services when needed.
• Assure that all assigned sites are safe and risk free.
• Monitor and support people to protect their financial resources
• Collect, monitor, assure accuracy, and approve time records and mileage records for all assigned staff.
• Assist people receiving services to choose and hire their Direct Support Staff.
• Lead and develop assigned staff to understand each person’s needs, preferences, and mentor the carrying out of strategies as outlined in each person’s Overall Support Plan.
• Participate in the completion of Employee Performance Reviews with each assigned Support Staff.
• Complete weekly/monthly Support Staff schedules to assure that all people receiving services have the level of staffing/supervision that is authorized.
• Assure that assigned sites are meeting the standards of licensing and accreditation by working direct support shifts in assigned sites.
• Rotate weekend On Call responsibilities as assigned.
• Assure that adequate numbers of staff are trained and assigned to meet the needs of each assigned person receiving services.
• Enhance personal skills and development by participating in staff meetings and training activities.

YOU CAN MEASURE YOUR SUCCESS IN THIS POSITION BY:

• People accomplish their personal goals! And celebrate them!
• People are free from abuse/neglect/exploitation.
• People live in safe, sanitary, and comfortable homes.
• People are supported positively and with dignity and respect.
• People have the staff support that they desire and are authorized as well while meeting their health and safety needs.
• Company resources are used efficiently and to provide superior services.
• People served, their family members and program management are satisfied with delivered services.
• People are active participants in their communities are expanding social roles and their natural support networks.

JOB SPECIFICATIONS:
Qualifications: Bachelor’s Degree in Human Service related field and a minimum of one year experience in the field of Developmental Disabilities or a minimum of two years work experience in the field of Developmental Disabilities (including supervisory experience of direct staff).  DD certification preferred.

Contact Tom Solberg at 701-483-2924 or for more information. 

TITLE: SUPERVISOR

REPORTS TO: REGIONAL PROGRAM DIRECTOR OR OTHER DESIGNEE SUPERVISION/MENTORING OF: ASSIGNED SUPPORT STAFF

EXPECTED OUTCOME: People choosing services from Support Systems, Inc. will receive the highest quality of support and service available.

POSITION RESPONSIBILITY- Assuring that the day to day operations of each assigned consumer are carried out to promote the accomplishment of Personal Outcomes, and that Basic Assurances are in place for each person. This position requires flexibility in scheduling to be available and present for assigned staff who are working evening, weekend, and overnight shifts. This position requires attention and support to people receiving services and assigned support staff during their scheduled service hours.

 DUTIES:

• Lead and guide all staff activities in assigned sites so that the accomplishment of Personal Outcomes and Basic Assurances is achieved for people who receive services.
• Assure that all services and supports are carried out safely and with dignity and respect, as dictated by the Basic Assurances/Shared Values and the policies and procedures of Support Systems, Inc.
• Guide people supported to exercise their rights, assure that individual rights are protected and due process is followed for any approved rights restrictions.
• Maintain and promote expanded natural support networks and community connections for people supported.
• Assist people to maintain the best possible health by facilitating the following of physician orders, accurate medication administration, and obtaining professional medical services when needed.
• Assure that all assigned sites are safe and risk free.
• Monitor and support people to protect their financial resources
• Collect, monitor, assure accuracy, and approve time records and mileage records for all assigned staff.
• Assist people receiving services to choose and hire their Direct Support Staff.
• Lead and develop assigned staff to understand each person’s needs, preferences, and mentor the carrying out of strategies as outlined in each person’s Overall Support Plan.
• Participate in the completion of Employee Performance Reviews with each assigned Support Staff.
• Complete weekly/monthly Support Staff schedules to assure that all people receiving services have the level of staffing/supervision that is authorized.
• Assure that assigned sites are meeting the standards of licensing and accreditation by working direct support shifts in assigned sites.
• Rotate weekend On Call responsibilities as assigned.
• Assure that adequate numbers of staff are trained and assigned to meet the needs of each assigned person receiving services.
• Enhance personal skills and development by participating in staff meetings and training activities.

YOU CAN MEASURE YOUR SUCCESS IN THIS POSITION BY:

• People accomplish their personal goals! And celebrate them!
• People are free from abuse/neglect/exploitation.
• People live in safe, sanitary, and comfortable homes.
• People are supported positively and with dignity and respect.
• People have the staff support that they desire and are authorized as well while meeting their health and safety needs.
• Company resources are used efficiently and to provide superior services.
• People served, their family members and program management are satisfied with delivered services.
• People are active participants in their communities are expanding social roles and their natural support networks.

JOB SPECIFICATIONS:
Qualifications: Bachelor’s Degree in Human Service related field and a minimum of one year experience in the field of Developmental Disabilities or a minimum of two years work experience in the field of Developmental Disabilities (including supervisory experience of direct staff).  DD certification preferred.

Contact Tahna Stetson at 701-255-6503 or for more information.

TITLE:            REGIONAL PROGRAM DIRECTOR

LOCATION:  DICKINSON,  ND

REPORTS TO:  CEO

SALARY:  Exempt position with full benefit package.  Salary dependent on experience and education.

POSITION RESPONSIBILITIES:  Mentor and supervise assigned Support Coordinators, Supervisors, and Support Staff, including program support/clerical. Provide strong leadership and positive interactions to facilitate quality service provision and satisfaction to those served by Support Systems Inc. Oversee the operations and provision of all residential and vocational services provided in the Dickinson/Bowman region, including outlying areas.  Assure compliance with all licensing and accreditation requirements.  Oversee, mentor,  and develop the performance of all assigned employees to retain a professional, motivated work force.  Monitor personnel and fiscal resources of the region to ensure long term success and sustainability of those resources.  Understand and efficiently oversee individual and regional budgets.  Facilitate responsiveness to people served, employees and all stakeholders.

JOB SPECIFICATIONS:

• Bachelor’s Degree in related Human Service field and at least five years experience working in the field of disabilities.
• Ability to communicate verbally and in written form effectively.
• Well developed interpersonal skills.
• Possess good judgment, problem solving, decision making and time management skills.
• Exhibit a caring and compassionate attitude while articulating true concern for people served through the administration of established systems and procedures in a person first environment.
• Experience writing and facilitating service plans and mentoring employees preferred.

Support Systems Inc is a licensed and accredited provider of services to people with disabilities in North Dakota.