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People Receiving Services Want Support Staff Who:


Treat people with dignity and respect.


Create and support opportunities for successful connections in the community.


Help people have a life!


Support people to be safe and healthy


Really listen to what people are saying and value what is important to them.


Promote each person’s goals and preferences

These unique qualities are what we are looking for in applicants for positions with Support Systems, Inc.

What are Staff Trained to do?

Support Staff are trained to provide assistance in many areas including:

  • Respecting people’s goals and dreams.
  • Connecting to the community
  • Money management
  • Personal care assistance
  • Meal planning and preparation
  • Maintaining a clean and sanitary home
  • Health and medication
  • Safety skills
  • Obtain and keep employment

How are Employees Screened and Selected?

Employees of Support Systems, Inc. are entrusted with the most important responsibility of supporting people who have chosen our company for services.  We complete several steps to assure that employees are trustworthy, able, and committed to the well being of those whom they are supporting.  These include:

  • Criminal Background Checks
  • Abuse and Neglect Checks
  • Random Drug Testing
  • Review of Driving Records
  • Reference Checks

A Note from Support Systems, Inc. President and CEO

Dear applicant,
We would like to thank you for your interest in employment with Support Systems, Inc. We feel that we are able to provide a comfortable working atmosphere in what we hope you will find to be a challenging and rewarding experience.

We expect all employees to embrace and commit to our Mission, Philosophy, and Code of Ethics as we support the most important people – those who have selected Support Systems, Inc. to be their service provider.

We realize that the success of the people that we serve is directly dependent on your ability and willingness to position people in our services first and foremost in all that we do. This too will dictate your success as an employee of Support Systems, Inc.

Success of all associated with Support Systems, Inc. is our primary goal. In order to accomplish this, your expectations of this company are important to us and our expectations of you will be clearly outlined. Most importantly however, are the expectations of both of us, by those that we serve.

If we can mutually agree that together we can make a positive difference in someone’s world and can assist them in meeting their personal goals, we look forward to a lasting and rewarding relationship.


Julie Wald


Job Positions

Direct Support Professional (DSP)




Direct Support Professionals will assure that people choosing services from Support Systems, Inc. will receive the highest quality of support and service available.



My Direct Support Professional (DSP) must be willing to carry out and share responsibilities, must always be on time for shifts, must be totally honest and must respect confidential information. They must be committed to my support and to the accomplishment of my hopes and dreams. They must have abilities in the areas of community access and connections, personal support and household management, while promoting the maximum independence for me possible.


  1. Ensure that my home maintains an orientation towards my needs and desires and provides individualized support as I direct.
  2. Accept and work within established household routines.
  3. Accept assigned responsibilities for laundry, shopping, meal planning and preparation, and household cleaning.
  4. Assist with household budgeting and finances as requested.
  5. Help me to be a part of my community in every way that I can and want.
  6. Help me to be connected to family, friends, and activities that are important to me.
  7. Is fully competent in my appropriate transfer and physical support procedures as needed.
  8. Help with hygiene and daily health needs, including medication.
  9. Assist with arrangements for medical and dental appointments when requested to do so.
  10. Is current in First Aid and CPR certification, medication certification, and therapeutic response.
  11. Welcome my family, friends, and other visitors with courtesy and respect.
  12. Be on time and attend to my schedule as directed.
  13. Maintain accurate time sheets for hours worked and mileage sheets for transportation provided.
  14. Ensure that Support Systems, Inc. is notified in case of accidents or incidents as required by established Incident Reporting procedures per state licensing and accreditation standards.
  15. Attend my planning meetings and /or evaluations whenever possible.
  16. Protect my privacy and respect my confidential matters.
  17. Is knowledgeable of how to protect me from abuse, neglect and exploitation and follows legally mandated reporting requirements.
  18. Support me to exercise my rights and practice informed decision-making.



  1. Provide direct training and support in all areas of Personal Outcome Measures as directed by Overall Support Plans.
  2. Assure that prescribed documentation is completed for each person at the completion of all assigned shifts.
  3. Follow delegated medication and health support policies and procedures, including, but not limited to administration of prescribed medications, refill of medications as needed, and attendance to medical appointments.
  4. Assure that each person is always safe in any environment encountered and that all emergency procedures are followed as written.
  5. Assist people to complete daily household and personal care tasks to the extent requested and needed, while promoting independence in all areas to the maximum possible level.
  6. Attend all required staff meetings, inservices, and training activities as assigned.
  7. Complete all mandated training requirements and maintain required annual certifications.
  8. Assist with meal preparations and follow specified menus and diet plans.
  9. Follow all Support Systems, Inc. policies and procedures.
  10. Promote complete community involvement and participation as directed by each person assigned to support.
  11. Other duties and responsibilities as assigned by supervisory staff.



Education: Minimum of high school diploma or G.E.D. and desire to support persons in their homes to achieve maximum independence.


Skills and Abilities: Well-developed interpersonal skills.  Ability to get along with others.  Ability to organize day-to-day activities.  Ability to communicate verbally and in written form.

Program Secretary - Bismarck, ND



EXPECTED OUTCOME: All visitors and callers to the Support Systems, Inc office will be treated with dignity & respect; Support Coordinators, Team Managers and DSP’s will be supported to assist people who receive services to have personal goals and outcomes met; People served will be connected to needed support network within the agency; Program files will be properly maintained.

POSITION RESPONSIBILITY- Program Secretary will be responsible for general office support to professional staff including phone and mail communications, typing, filing, copying, and other program support as assigned during regular business hours.


  • Provide office support by managing telephone, email, and fax communications, distributing messages, and greeting/directing all visitors.
  • Assist Program Director and Support Coordinators with maintaining program files by filing submitted forms or information and correspondence in chronological order.
  • Assist Program Director and Support Coordinators by typing evaluation summaries, objective strategies, general correspondence, monthly progress reports and meeting minutes.
  • Responsible for distributing Overall Support Plans/Updates and forwarding to people supported, guardians, and designated team members.
  • Update and maintain rosters for people supported in assigned region.
  • Update and maintain staff rosters/phone lists and distribute to designated Team Managers and payroll department.
  • Distribute daily incoming and outgoing mail.
  • Process, copy and assure adequate supplies of all forms that are used by all staff supported by the assigned program office.
  • Attend company staff meetings, company sponsored in-service training, and other professional development training.
  • Inventory and re-order needed supplies.
  • Assure that common areas are kept neat and tidy.
  • Develop and distribute monthly activity and training calendars.
  • Facilitate mass mailings of newsletters, calendars, schedules, etc.
  • Audit and maintain monthly safety checks, fire drills, and other forms as directed.
  • Other duties as assigned by the Program Director/Assistant Program Director to maintain optimum Program Office operation.


Qualifications: Minimum high school graduate and one year of secretarial or clerical experience.  Prefer advanced training in clerical/secretarial support.  Must be able to proficiently use Microsoft Word and Microsoft Excel products, have thorough knowledge of business English and proper office practices and procedures.

Contact Tahna at 701-255-6503 or for more information.





600 South 2nd Street, Suite 105
Bismarck, ND 58504